Collections Director

1st Lake Properties   Metairie, LA   Full-time     Finance
Posted on March 23, 2024
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1 st Lake Properties is a highly-regarded property management firm in the greater New Orleans, LA area. We pride ourselves on providing our residents with best-in-class service through impeccable property management services and responsive support.

We currently have an opening for a Collections Director to be responsible for the collection of all monies owed by former residents, commercial tenants, and management of the collections team and processes. Join our team and #BeThe1!

Job Duties (include but are not limited to)

Resident refunds
  • Processes refund move out packets internally.
  • Approves, signs and mails refund checks to former residents.
  • Collections
    • Processes collection move out packets internally.
    • Directs Collection Specialists in collecting monies and negotiating payment terms and payment plans owed from previous residents.
    • Manages admin team with their collection duties.
    • Enters collections information into appropriate systems.
    • Distributes collections materials to the collections department, financial division, and attorneys.
    • Coordinates collections with outside collections agencies, and attorneys.
    • Attends court when necessary and coordinates Team Member involvement where necessary.
    • Manages the company Exclusion List
    • Accounts for all money collected through the collections process.
    • Collects all necessary documentation from Property Managers for the collection files.
    • Prepares responses to disputed charges from residents with agencies and or attorney offices.
    • Tracks and stores all BBB and Attorney General's complaints for 1 st Lake.
    • Collects, maintains, and reports and statistical information about collection activity to senior management.
    • Maintains monthly report regarding payments, deposits and commission reporting to senior management.
Job Requirements Needed to Be Successful:
  • 3 - 5 years experience as a Property Manager
  • Strong knowledge of our leases and procedures.
  • Good working knowledge of Excel, AMSI, Entrada, Papervision, Word (mail merge experience preferred)
  • Ability to remain calm and collected when dealing with former residents, attorneys and other parties involved in the collections process.
  • Extremely organized
  • Excellent written and verbal communicatoin skills
  • Base salary plus a percentage of all monies collected.

1st Lake Properties

Metairie , LA