Are you someone who excels at the deployment of system upgrades, integrations, configuration, enduser support, application installation, root cause analysis, quality assurance, regression testing, programming, and analysis of system data? Do you love to dig into a system and own its troubleshooting? This could be the opportunity for you to take a great step in your career! At GNO Federal Credit Union, our focus is building relationships and delivering dreams through better banking. We are a full-service financial Institution meeting the needs of the New Orleans and surrounding community. Our Applications Support team ensures our end users have everything they need by supporting the administration and maintenance of existing systems and applications.
Want to know more? Here’s what you need to apply: • B.S degree in information technology, computer science or another related field. Equivalent experience working in this field may be substituted for educational requirements. • Familiarity with IT systems and network infrastructure. • General understanding of core financial processing system with software implementation and technical support. • Programming experience (any language) and troubleshooting hardware or software issues is preferred. • Excellent problem-solving skills and a coachable attitude. • Strong communication skills both written and verbal including the ability to communicate technical knowledge and data into user-friendly terminology. • Genuine desire and willingness to learn. What you will do in this role, but not limited to: • Perform day to day administration of the account and loan origination systems used by the Credit Union. • Evaluate current or proposed operational procedures to identify data processing requirements. Identify areas for improvement and automation. • Monitor ticketing queue for requests and workflow to assure efficient utilization of the Credit Union’s application systems and release upgrades. • Keep business partners informed of all enhancements, troubleshooting, defects and fixes; may assist department employees in determining if and how system enhancements may improve process flow and business function. • Accurately interpret the specific needs of end-users and develop a clear understanding of the purpose as necessary to fulfill department work requests. Document and maintain procedures for recurring tasks and activities. • Contribute to department projects and initiatives as necessary. Ensuring all changes to existing technologies, or addition of new technologies comply with the Credit Union’s change management policy and procedures. • Research, install, configure, troubleshoot, maintain and document all upgrades, patches and enhancements made to software applications used by the Credit Union. • Provide technical assistance with resolving system errors or configuration problems using available resources.
Here’s what we have to offer: • Competitive hourly pay. • Collaborative hard-working team members. • Full suite of paid benefits to include medical, dental, vision, and 401k with profit share. • Comfortable, friendly working environment. • Paid holidays. • Commitment to improving our community through employee sponsored giving programs. • Fun staff activities and no shortage of Saints jersey and jean days! If this appeals to you, apply today! Only those with high aptitude, strong desire to learn and proactive problem solvers need apply.