IT Client Support Analyst #00017287
IT Client Support Analyst
Position number 00017287
The LSUHSC School of Allied Health seeks to fill the vacant IT Client Support Analyst position. This position will provide on-site technical support for the Louisiana State University Health Sciences Center School of Allied Health, located at the Human Development Center (HDC) building in New Orleans to support and enhance all educational activities to include: End user technical support; local area network (LAN), wireless, and IP telephone troubleshooting and support in coordination with the enterprise network group; simple application and database development and support; installation and administration of IT systems; audio visual (AV), videoconferencing, and support of a student testing center. This individual will work under close supervision and will have a high level of end user interaction. The incumbent will work in coordination with the Department of Information Technology to adhere to IT policies, standards, and procedures. This position is distinguished from a higher-level analyst by the limited complexity, scope, and skills required. This position takes technical direction from a higher-level analyst or an IT Project Coordinator.
Required Education: Bachelor of Science degree from an accredited four-year college or university with a minimum of one year experience. 1. Knowledge of computer hardware/software installation and configuration 2. Knowledge of networking concepts and printer fundamentals 3. Good troubleshooting skills / critical thinking 4. Ability to adapt and become proficient with new software products as business requirements change 5. Above average interpersonal skills and ability to coordinate with multiple teams to provide solutions 6. Ability to communicate clearly, both verbally and in writing 7. Ability to document technical procedures 8. Ability to participate in a weekly on-call rotation.
Preferred Knowledge, Skills & Abilities 1. Previous experience with disk encryption implementation and support 2. Previous experience supporting systems in Microsoft Active Directory 3. Previous experience supporting file and print servers Duties include but not limited to: 1. End user support: Simple application and database development, support and troubleshooting; PC, MAC and printer support, maintenance of vendor supplied applications and hardware; telephone and mobile device support; audio visual and videoconferencing set up and support; student testing center equipment; other duties as assigned. 2. Documentation & Support Technical documentation, end user documentation, and end user training and support.
EEO Statement LSU Health New Orleans is committed to leveraging diversity as an educational resource and an institutional core value. We seek candidates who will contribute to a climate where students, faculty, and staff of all identities and backgrounds have equitable access and success opportunities. As an equal opportunity, affirmative action employer, we welcome all to apply without regard to race, color, religion, age, sex, national origin, physical or mental disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.