CLINICAL NURSE MANAGER -OBSERVATION UNIT

Status:  Full Time

Shift:     8-4:30, Monday-Friday and as needed to cover unit

Exempt: Yes 

Summary:
The Clinical Nurse Manager is responsible for the overall delivery and outcomes of clinical services in the assigned areas. Responsible for overall performance, including clinical outcomes and business operations, of the assigned unit. Responsible for the oversight of direct and indirect care. Supervises and evaluates work performance in terms of patient care delivery, staff relations and efficiency of service. Responsible for the recruitment and retention of necessary clinical and support staff to provide the maximum level of services to patients. 

Other information:

Education:

Graduate of an accredited school of Nursing; Bachelor’s or Master’s degree in Nursing from an accredited university is preferred.

Licensure/Certification/Registration:

An active RN licensure required. Specialized or Technical Education Required: Current CPR Certification. Specialty certification is preferred. ACLS required within 6 months of employment. 

Experience/Skills:

Two or more years of clinical nursing experience is required. Two years of acute care clinical nursing or other related service line experience is preferred. One or more years of clinical supervisor/charge nurse experience preferred. Two or more years of management experience in a non-clinical or non-nursing role will be considered in lieu of supervisor/charge nurse experience. One or more years of participation in and/or leading a Shared Governance Council or other committees relating to clinical quality, safety, performance, etc.at a departmental or organizational level is preferred. 

Physical Demands:

Manual or Physical Skill Required: Proper body mechanics. Working knowledge of proper equipment used. Physical Effort Required: Must be able to exercise and demonstrate proper exercise techniques. Push: Occasionally Pull: Occasionally Lift: Occasionally Sit: Frequently Walk: Frequently

Responsibilities:

Implements the system strategic plan at the unit level.

Quality management of a nursing unit through performance management and improvement of all clinical outcomes to reach top decile for state and national benchmarks.

Majority of time spent daily in huddles with staff and care delivery oversight for evaluation and discussion of real-time quality performance metrics for the unit.

Provides comprehensive administrative support in the day-to-day operations of the departments/services.

Ensures daily documentation meets regulatory requirements/survey readiness and performance expectations for JCAHO and state requirements, and all quality metrics- core measures, patient flow, patient experience, prevention of hospital acquired conditions for: CLABSI, CAUTI, SSI, pressure ulcers, patient fall prevention, and clinical response to changes in patient condition.

Maintains safety, infection and environmental control standards for the departments. 

Maintains compliance with safety initiatives, reviews and reports errors, and maintains comprehensive performance management reporting for the services provided.

Investigates patient complaints, quality fallouts and safety events timely, as well as provides immediate feedback through staff development to prevent further occurrences.

Responsible for direct and indirect nursing care of patients provided by departments’ staff. 

Monitors the delivery of care and staffing patterns, personnel time off, competency and licensure standards, time and attendance processes, position placement, scheduling and training. 

Manage case load and staff hours to safely meet the needs of patients and institution. 

Finalizes and approves department schedules after staff/secretaries draft them.

Promotes and assists with effective communication between all interdisciplinary team members and medical staff.

Ensures evidence-based practices and process/policy improvements are implemented by team.

Engages staff for shared decision making at the unit level. Will perform rounds with night shift at a minimum of every two weeks to promote consistency in practice and staff engagement.

Practices with transformational leadership techniques for team development.

Takes action when opportunities exist to adjust operations for performance improvement.

Acts as a change agent:  Implements and models ExACT Care principles to support safe, efficient care delivery.

Uses evidence and data to align clinical outcomes with organizational objectives.

Identifies and corrects areas of clinical risk.

Will perform 80% of daily patient rounding, incorporated with validation of other quality/safety intervention checks on patients, in order to meet patient experience outcomes. 

Identifies customer needs via patient feedback and satisfaction surveys. 

Develop action plans and redefine processes to enhance customer experiences. 

Establishes and maintains excellent guest relations/customer service.

Effectively manages budgets, productivity, expense and utilization of services. 

Effectively manages human resource functions, including performance evaluations, recruitment and retention efforts.

Works with Clinical Practice Facilitator to ensure effective orientation and onboarding of new staff, including correct preceptor oversight and teaching of new nurses.

Works with Clinical Practice Facilitator to ensure ongoing staff development.

Promotes professionalism and personal accountability for all team members.

Obtain appropriate approvals for any process change, supply change, etc.

May only join hospital/system teams with Director/VP approval in order to manage time spent on the unit.

Maintains confidentiality and promotes HIPPA compliance from all staff.

Follows North Oaks Health System’s compliance programs and all federal and state regulatory guidelines.· Performs other duties as assigned by the Director or VP.