North Oaks Health System   Hammond, LA   Full-time     Manufacturing / Production / Operations
Posted on June 11, 2024
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Status: Full Time

Shift: Monday-Friday 8am-4:30pm

Exempt: No 

HIM Release of Information Technician has direct interactions with patients, clients, physicians, attorneys, and others who need access to health information. This position requires knowledge and application of the rules of appropriate release of information. This position also has the primary responsibility for safeguarding the confidentiality of protected health information. 

Other information:

A. Required- 1 year of college or 1 year customer service experience or 1 year of medical receptionist experience 

Preferred-  Associates Degree-RHIT, Health Information Management or Medical Office Management.

B. Manual or Physical Skills RequiredMinimal physical exertion. Intermittent periods of sitting, standing and walking. Must be in good overall physical health.

C. Physical Effort Required/Physical Demands Strength: Light Lift: Occasionally Push: Occasionally Pull:  Occasionally Carry: Occasionally Walk: Occasionally Sit: Constantly Stand: Occasionally


1. Answers telephone calls, letters and in person requests regarding release of information.

2. Receives date stamps all requests and highlights pertinent data to facilitate processing.

3. Validates requests and authorizations for release of health information according to established procedures including HIPAA compliant authorizations as appropriate.

4. Processes release of information requests including retrieving patient’s medical chart and returning chart. Copying/scanning medical record information accurately and correctly according to requests, established procedures and established standards of quality and productivity, mailing copies or electronically delivering medical records.

5. Completes invoicing process and advises requestor of charges.

6. Collects appropriate fees as required.

7. Meets required time frames for appropriate release of information.

8. Performs quality checks on all work to ensure accuracy of the release, confidentiality and proper invoicing.

9. When applicable, maintains a cash drawer securely and completes daily checks and balances of cash.

10. When applicable, Processes daily deposits to Cashiers Office.

11. Follows through on requests and is proactive in identifying client concerns or problems.

12. Follows other duties as assigned.

13. Follows North Oaks Health System's compliance programs, policies, procedures and all federal and state regulatory guidelines.