North Oaks Health System   Hammond, LA   Full-time     Social Service
Posted on July 5, 2024
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Status: Full Time

Shift: FT; Exempt

Exempt: Yes 


The Vice President of Service Lines is a strategically significant role, one that coordinates, develops, and implements a system-wide vision, strategy and business plan to grow market share and increase the financial bottom line through the development of a strong service line base. The role requires a highly resourceful individual who can convene, focus, and coordinate multiple leaders to achieve one outcome.


Other information:

Experience, Knowledge and Skill

Knowledge/Skills Required:

· Advanced communications skills (written/verbal) and interpersonal savvy.

· Results/action-orientation; project management skills

· Organizational and political agility; developed negotiation skills

· Unquestionable personal code of ethics, integrity, diversity and trust

· Able to successfully navigate within varying degrees of ambiguity in a demanding environment.

· Strong strategic/financial analysis skills

Previous Experience Required:

· Minimum of 5 years healthcare experience required.

· Project management experience is preferred.

Specialized or Technical Education Required:

· MBA, MHA, or Master’s in a clinical related field is required or eight (8) years of service line leadership experience or director level experience.

Physical Effort Required/Physical Demands:

Strength: Sedentary Push: Occasionally Pull: Occasionally

Carry: Occasionally Lift: Occasionally Sit: Frequently

Stand: Occasionally Walk: Frequently


    This position encompasses six primary accountabilities:

    1. The Development and Execution of a vision and strategic plan for one or more service lines. The service lines are Primary Care, Surgical Services, Vascular Services, Women’s and Children’s Services, and Orthopedic Services.

    Primary Care Services collaborating with the leaders of Case Management, Primary Care, Wellness/HTA, Quality Payment Programs, Hospitalists, all primary care clinics, Observation, Urgent Care Clinics, SLU Infirmary and various assigned physician clinics to increase access and reputation in the community.

    Vascular / Cancer Services will collaborate with the leaders of Cath Lab, Interventional Radiology, Cardiology Clinic, Cardiac Rehab, AMC Clinic, Heart Health Leadership, Cardiology, Vascular Access, CVT Surgeons, Cardiologists, Oncology, and various assigned physician clinics to increase access and market share to meet the community’s needs.

    Orthopedic / Neuroscience Services will collaborate with the leaders of the Orthopedic Clinic, Emergency Department, Hospitalists, OR, Radiology, Rehabilitation, Sports Medicine, DMR, CMR, PMR, SLU Athletics, Neurosciences clinics and various assigned physician clinics to increase access and reputation in the community and differentiate our orthopedic program from others in the marketplace.

    Surgical Services will work in conjunction with the Trauma Program, General Surgery Clinic, ENT Clinic, Urology Clinic, surgical services executive leadership, Emergency Department, Anesthesia, scheduling personnel and various assigned physician clinics to increase access and market share to meet the community’s needs.

    Women’s and Children’s Services will collaborate with the leaders of Labor & Delivery, Nursery, OB/Gyn Clinics, Pediatric Clinics, Hospitalist, nursing and surgical services executive leadership, Emergency Department, Anesthesia, scheduling personnel, and various assigned physician clinics to increase access and market share to meet the community’s needs.

    2. Coordination / Orchestration of a comprehensive program to improve the overall health of our community.

    3. Independent leadership of service line initiatives, ranging from development of new services to new strategies, which optimize the strength of the health system and subspecialties.

    4. Conduct monthly meetings with all stakeholders within the service line to ensure engagement and alignment with strategic priorities and deadlines.

    5. Proactively identify issues, which could interrupt the success of the implementation of the strategies and creatively develop solutions to mitigate the issues.

    6. Collaborate closely with the Providers, members of the Executive Leadership Team, clinicians and other stakeholders to ensure that the service line meets key benchmarks and targets to grow volume and performance dollars while at the same time and reduce cost.


    · Oversee the medical directors and ensure they meet the established goals.

    · Review outcomes and time sheets to ensure compliance and correctness.

    Key Meeting Preparation/Facilitation

    · Convene meetings to facilitate buy-in, strategy development, and implementation.

    Project Coordination/Orchestration

    · Work closely with Louisiana Department of Hospitals, Parish Health Unit, and departments within the Health System and NOPG to ensure we are developing services that address the health needs of the community and proactively looking for niches to increase access and profitability.


    · Keep members of the Executive Team updated on the progress made toward the strategic plan timeline.

    · Timely inform Executive Team of issues with recommended solutions.

    · Develop and implement presentations to stakeholders on primary care.

    · Hold timely meetings for internal stakeholders to keep them updated on progress.

    Financial Strategy Development

    · Collaborate closely with Executive Team members to develop a comprehensive pay for performance strategy and then oversee its successful implementation.

    · Analyze performance contracts to ensure the service line is optimizing the opportunity.

    · Seek out pay for performance contracts.

    · Collaborating with the Executive Team to align resources to ensure consistent adherence to measurements.

    · Work with Material Management to secure better pricing on capital items, minor equipment, implantable supplies and develop consistent preference cards and best practice algorithms.


    · All other duties as assigned.