IT Network Engineer

NORTHSHORE TECHNICAL COMMUNITY COLLEGE   Hammond, LA   Full-time     Information Services / Technology (IT)
Posted on May 1, 2024

Hammond Area Campus

Job Announcement:
Northshore Technical Community College is accepting applications for a full-time, unclassified
position domiciled at the Hammond Area Campus.

Applications will be accepted until position is filled, with preference being given to those
received on or before May 13, 2024.

All applicants are subject to a background check, in accordance with NTCC Policy HR-020, a
criminal history check will be conducted on all new hires. NTCC participates in the federal EVerify system for identification and employment eligibility purposes.

To apply please submit: (1) a letter of application, (2) a resume and (3) official transcript (for a
transcript to be considered official, it must be sent directly from the school to Human Resources. It
may be sent by mail or e-script.)to:
Attention: Hiring Manager
Northshore Technical Community College
65556 Centerpoint Boulevard
Lacombe, LA 70445
Telephone number: 985-545-1215
Job Summary:
This position is responsible for implementing, maintaining, supporting, developing
and designing communication networks, and providing IT support for end users
within multiple sites of Northshore Technical Community College (NTCC). Travel
will be required to the NTCC sites as needed.

The successful candidate must have a common knowledge of current protocols,
operating systems and standards; and the ability to operate tools, components,
and peripheral accessories. Must be able to understand the emerging network
infrastructure and technologies that support the design and implementation of
LAN and Datacenter architectures. The successful candidate must have effective
interpersonal skills and relationship-building skills; strong written and oral
communication skills; strong customer-service orientation; and the ability to
present ideas in user-friendly language. Must understand the organization's
mission, goals, and objectives; have analytical and problem-solving abilities, with
keen attention to detail. Must be self-motivated and directed, with the ability to
effectively prioritize and execute tasks in a high-pressure environment; and must
have experience in a team-oriented, collaborative environment.

Required: Associate's degree with twelve (12) semester hours in electronics, telecommunications,
computer science or electrical engineering, or any combination of the above fields to equal twelve
hours. Completion of a full-time comprehensive computer technology, electronic technology,
computer network technology or microcomputer software technology course from a technical institute
or business school of at least twelve (12) months in duration or four years of relevant work experience
will substitute for the associate's degree and the required twelve (12) hours.
3 years of experience working with VMWare, Cisco networking equipment, and Windows Active
Directory administration. Must have Comptia A+ certification or Comptia Network+ certification or
preferred certification listed in preferred qualifications.

Preferred: 1) Cisco CCNA or better certification
 2) VMWare VCP or better certification
 3) 7 or more years of experience working with VMWare, Cisco, and Windows Active
Directory administration

Additional Requirements:
Expand knowledge through professional development opportunities
Obtain new IT certifications as needed
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and
recommend and implement corrective solutions, including off-site repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related
hardware and software in order to deliver required desktop service levels.
Participates in the installation, maintenance and administration of a data communications network
through the preparation and placement of hardware.
Assesses and prepares facilitation of installation of network components including the assembly of
cable and connectors to meet the specifications of vendor interfaces.
Deploys, configures, and maintains VMWare infrastructure
Undertake routine preventative measures and implement, maintain and monitor network security.
Practice network asset management, including maintenance of network component inventory and
relate documentation and technical specifications information.
Deploys, configures, and maintain network equipment at off-site Datacenter.
Conduct research on network products, services, protocols, and standards to remain abreast of
developments in the networking industry.
Interact and negotiate with vendors, outsources, and contractors to secure network products and
Design, implement, and maintain VoIP phone system to include phone servers, phones, and faxes.
Design, implement, and maintain Audio/Video systems including Smartboard technologies.
Email, MS Outlook & MS Office 365 Administration and Maintenance
Administration of Active Directory
Serve as backup administrator for Canvas learning management system (LMS) under the direction of
the Director of Online Learning.
Manage Apple mobile device management (MDM) systems
Manage Registerblast scheduling system for advising and testing
Monitor security logs of various systems including Crowdstrike and Microsoft Defender. Investigate
and take appropriate action to mitigate potential security issues
Maintain systems and scripts required to create student emails.
Prepares and regularly updates standards for network hardware acquisition and use. Responds as
necessary in a timely fashion to all requests for network services. Monitors and logs calls to vendors
for repair service on network equipment.
Submits recommendations for upgrading hardware and software for a more efficient and current
Attends all staff meetings and training sessions as deemed appropriate by supervisor.
Conduct research on desktop products in support of PC procurement and development efforts.
Evaluate and recommend products for purchase.
Assist in developing long-term strategies and capacity planning for meeting future desktop hardware
Write technical specifications for purchase/bid of PCs, desktop hardware, and related products.
Tracks and reports all work time in completing assignments
Perform server installation and server updates
Maintain existing physical layer architecture of the enterprise networks; physical layer architecture
consists of but is not limited to cables, fiber, patch panels, fiber distribution panels, connectors and
Perform maintenance and upgrades during off-hours.
Performs other duties as assigned

Must be able to communicate effectively in both written and verbal form. Must have the ability to
follow instructions and prepare accurate paperwork. Must maintain confidentiality of work related
information and materials. Must have skills in classroom technology – computer skills, projectors,
etc. Must establish and maintain effective working relationships. Knowledge of and ability to follow
College policies and procedures. Knowledge of trends, developments, new technologies affecting
the Computer Information Systems program. Knowledge of curriculum and program development.
Knowledge of public relations/marketing practices and methods. Skill in instructing students from
diverse cultures and/or backgrounds. Skill in using authentic assessment to evaluate students’
needs and progress. Skill in integrating technology into curriculum and other educational services.
Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to
completion with an attention to detail. Ability to work independently while contributing to team
environment. Ability to analyze problems, identifies solutions, and takes appropriate actions to
resolve problems using independent judgment and decision-making processes. Ability to teach
effectively utilizing a variety of instructional methodologies including lecture, lab work, hands on
instruction, and other instructional methods and update instructional methods and materials and
apply research studies in classroom, and lab settings.

The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. While performing the
duties of this position, the employee is frequently required to sit, communicate, reach and
manipulate objects, tools, or controls. The position requires mobility. Minimum physical exertion.
Duties involve moving materials weighing up to 5 pounds on a regular basis and up to 50 pounds
on an occasional basis. Manual dexterity and coordination are required over 50% of the work period
while operating equipment such as computer keyboard, mouse, calculator, and similar machines.

Alternative or combined skills in understanding, counseling, and/or influencing people are important
in achieving job objectives, causing action, understanding others, or changing behavior; and, skills
of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.

The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Most work takes place in an office
environment, where the noise level is minimal. However, non-office work exposes the employee to
dirt, fumes, noise, and all types of weather conditions on a daily basis. On-call 24/7 for emergency

Northshore Technical Community College is an Equal Opportunity Employer
In compliance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, and Section 504 of the Rehabilitation Act of 1973, this Educational Agency upholds the following
policy: Northshore Technical Community College campuses assure equal opportunity for all qualified persons without regard to race, religion, sex, national origin, age, handicap, marital status or veteran's
status in admission to, participation in, or employment in the program and activities of this system. Each campus welcomes handicapped individuals and has made buildings accessible to them.