Information Technology Manager

SOUTHEAST LA LEGAL SERVICES   New Orleans, LA   Full-time     Information Services / Technology (IT)
Posted on June 7, 2022

Southeast Louisiana Legal Services (SLLS) is a non-profit law firm serving the 22 parishes east of the Atchafalaya basin. We have offices in Baton Rouge, Covington, Hammond, Harvey, Houma and New Orleans. We provide free civil legal aid to low-income households. SLLS anticipates hiring the below listed position: Information Technology Manager

GENERAL STATEMENT OF DUTIES: The Information Technology Manager is responsible for maximizing SLLS’s computer system capabilities by studying, making recommendations, and being primarily responsible for the purchase installation, maintenance, and training of hardware and software applications. The IT Manager is also responsible for helping SLLS improve its efficiency, better protect the agency from cyber security threats, and to better support our staff's ability to serve clients.

SUPERVISION RECEIVED: The Information Technology Manager reports to and is under the supervision of the Deputy Director.

MAJOR DUTIES 1. General computer system maintenance and management at all locations. 2. Assists with the acquisition, installation, and management of existing computer system and any new system SLLS may acquire. This includes working closely with our Statewide Case Management Committee to help supervise the anticipated change to a new case management system for SLLS, its pro bono subgrantees, and the statewide legal network. 3. Assist management with budgeting and purchase planning for computer and related equipment purchases by evaluating the on-going computer network needs of SLLS. 4. Supervision and Training of staff with respect to proper maintenance, back-up, data entry, and other necessary procedures for the proper and efficient use of the computer network 5. Helping to develop training resources for staff on usage of SLLS technology systems and software 6. Preparing or assist in the preparation of statistical and other required technology reports and evaluations as required by management and/or funding sources. 7. Perform the following computer related tasks on an on-going basis: • Respond to staff requests for service, assistance, and training (help desk function); • Troubleshoot, diagnose and repair hardware and software problems; • Maintain network and e-mail user accounts; • Install and configure new or upgraded software and hardware; • Modify existing software to meet staff needs; • Maintain orderly files for hardware, software, system documentation, licenses and warranties; • Recommend, draft and administration of the adoption and implementation of computer policies; • Identify office tasks and workflow that are favorable to automation and reduction of redundant paper flow; • Design and implement automated workflow solutions; • Design and present on-going computer training to staff; • Attend seminars to maintain/improve information technology knowledge; • Design and maintain documentation of computers, network, and VPN; • Coordinate purchasing and integration of information technology (computers, telephones, copiers, audio-visual equipment, and data archiving). 8. The IT Manager will update and monitor SLLS' Technology Plan and ensure it aligns with the Legal Service Corporations best practices guidance and will engage in other duties as assigned.

MINIMUM QUALIFICATIONS Degree in computer science, computer networking or information systems or degree in computer related field. Five years of IT experience or an equivalent number of years of networking or computer system maintenance experience or a combination of education and experience. Good oral and written communications skills with the ability to teach and train computer users. Ability to work well with others and maintain effective working relationships with superior’s, subordinates and other employees. Experience with hardware installation and configuration. Experience with software installation and configuration of a network. Experience primarily with MS Office applications (Word, Outlook, PowerPoint, Excel, Access), and familiar with case tracking applications. Experience with server administration to include Windows 2000, NT, MS Exchange, and Terminal Server. Familiar with Visual Basic scripting. This position will be full-time with a salary range of $65,000 - $85,000, depending on experience.

SLLS is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or veteran status.