IT Helpdesk Analyst

Strategic Recruitment Solutions   New Orleans, LA   Full-time     Information Services / Technology (IT)
Posted on May 11, 2022
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Job Title IT Helpdesk Analyst
Categories Analyst, Information Technology
Start Date 2022-05-25
Location Miami, FL
Job Information

Looking for a career and not just the next job? Our client, a large professional services company, is looking for a Help Desk Specialist to join their IT team in supporting several hundred internal end-users. If you think you are up for the challenge, contact us immediately, our client is looking to hire the right person asap. Competitive pay and excellent benefits.

Responsibilities: (not limited to)

  • Desktop, mobile phone and remote access support
  • Use ticketing system to track problem solving life cycle
  • Print services
  • Deploy hardware and software
  • Rotation of Service Desk answering calls, including on call support
  • Setup equipment for conferences and operating equipment
  • Help train new hires on hardware and software usage, including MS Office Suite and other office environment software
  • Data Recovery
  • other task assigned by supervisor

Qualifications:

  • Minimum 3 years Desktop Support experience with ticketing system experience
  • Associate’s degree or higher in Computer Science related field preferred but experience will be considered
  • Must have advanced level ability in MS Office products, antivirus products and Windows based operating systems
  • Must have excellent customer service and interpersonal skills
  • Must be able to move equipment and ability to lift up to approximately 35 lbs

If you think this sounds like your dream job, give us a call at 504.912.1088 or apply to this ad.