Software Support Specialist

Strategic Recruitment Solutions   Baton Rouge, LA   Full-time     Information Services / Technology (IT)
Posted on June 11, 2022
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Job Title *Software Support Specialist*
Categories Analyst, Information Technology, Legal
Start Date 2022-06-26
Location Baton Rouge, LA
Job Information

If you are ready to take your career to the next level, you should talk to SRS TODAY!   Our client, a large professional services company, is looking for a Help Desk Specialist to join their IT team in supporting several hundred internal end-users. If working with professionals in a cutting-edge environment is your thing, we could have your job!

Responsibilities: (not limited to)

  • Desktop, mobile phone and remote access support
  • Use ticketing system to track problem solving life cycle
  • Print services
  • Deploy hardware and software
  • Rotation of Service Desk answering calls, including on call support
  • Setup equipment for conferences and operating equipment
  • Help train new hires on hardware and software usage, including MS Office Suite and other office environment software
  • Data Recovery
  • Other tasks assigned by supervisor

Qualifications:

  • Minimum 3 years Desktop Support experience with ticketing system experience
  • Associate degree or higher in Computer Science related field preferred but experience will be considered
  • Must have advanced level ability in MS Office products, antivirus products and Windows based operating systems
  • Must have excellent customer service and interpersonal skills
  • Must be able to move equipment and have the ability to lift up to approximately 35 lbs

If you think this sounds like your dream job, give us a call at 504.912.1088 or apply to this ad.