Manager of Patient Access

Tulane Medical Center   New Orleans, LA   Full-time     Administration / Clerical
Posted on March 14, 2023
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This position is incentive eligible.


Are you ready to manage in a new era as a Manager of Patient Access where building a healthier tomorrow is more than a job? Our Tulane Medical Center team is committed to partnership, innovation, legacy and improving more lives in more ways. Share your resume today.


Tulane Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are dedicated to improving human life. Each year about five percent of all U.S. hospital services happen at an HCA Healthcare facility. Be an impact as a(an) Manager of Patient Access where your passion for leading and creativity are valued? We want your knowledge and expertise!

Job Summary and Qualifications

The Patient Access Manager is responsible for assisting the Director in daily operations of all Patient Access functions The Patient Access Manager integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As a facility based leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services.

  • Perform patient registration function when needed to ensure wait times are kept to a minimum
  • Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
  • Ensure QA on registrations for all areas of Registration
  • Provide continuous training for and communicates changes to existing employees
  • Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
  • Follow-up on patient complaints promptly
  • Implement and promote excellent customer service
  • Work closely and professionally with outside agencies on special projects developed by the corporate office
  • Interview, hire, evaluate, and counsel Patient Access staff members
  • Perform evaluations in a timely manner
  • Train new employees in all aspects of their assigned job
  • Supervise and maintain the productivity of employees
  • Review the quality of patient registration documents on a daily basis
  • Process all paperwork in a timely manner
  • Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
  • Complete monthly reports for the Director
  • Responsible for Dept. Operations Report, FTEs and Operating budgets
  • Staff and order supplies according to budget guidelines and department needs
  • Ensure all Patient Access personnel policies are followed
  • Ensure all Patient Access Policies and Procedures are adhered to
  • Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service
  • Maintain a clean MPI on Meditech and works closely with HIM on a daily basis
  • Maintain QA statistics and reports
  • Monitor and maintain Daily Preservice Log, BILL45, and Alpha Census according to established SSC standards.
  • If daily reports are worked by a centralized unit, the manager is responsible for working with the reports unit to ensure accounts are worked timely.
  • Act in the capacity of Director in his/her absence
  • Contribute to A/R goals for patient registration
  • Conduct monthly staff meetings and in-services for all responsible areas
  • Work closely with Market Financial Coordinator for updates and testing for HIS Systems.
  • Assume on-call responsibilities to ensure adequate staff and problem solving
  • Update collection system and requests rebill if appropriate
  • Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach
  • Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.
  • Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
  • Attends in-service presentations, and complete mandatory education including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.
  • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
  • Functional Standards Adherence

What qualifications you will need:


Bachelor’s Degree in Business or related field required. Equivalent work experience may substitute education requirements.


Minimum three years’ experience in related area with two of these years being healthcare management experience OR completion of the Parallon Manager Trainee Program.

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

Tulane Medical Center is a 235+ bed teaching, research and medical center serving the greater New Orleans area. Tulane Medical Center has been named a World’s Best Hospital by Newsweek in its 2019 listing of the top medical facilities. Of the 1,000 hospitals listed in the report, Tulane Medical Center is one of just 250 World’s Best Hospitals found in the United States. We were the only hospital in southern Louisiana on the list. At Tulane Medical Center, our mission statement reminds us that above all else we are committed to the care and improvement of human life. When we speak of our mission, we usually think about our dedication to patients and their families and our commitment to them. We are equally committed to our employees. You are part of an organization with a long history of compassion and service to patients. The degree to which we as an organization can provide quality healthcare service is highly dependent on how well you are able to perform your job.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.


"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If this is the kind of dynamic growth opportunity that compels you, apply for the Manager of Patient Access role. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Tulane Medical Center

New Orleans , LA