Provider Solutions Specialist

Tulane Medical Center   New Orleans, LA   Full-time     Health Care Provider
Posted on September 22, 2022
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Description

Introduction

Do you want to join an organization that invests in you as a(an) Provider Solutions Specialist? At Tulane Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Tulane Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Provider Solutions Specialist like you to be a part of our team.

Job Summary and Qualifications

KEY RESPONSIBILITIES OF THE PROVIDER SOLUTIONS SPECIALIST:

  • Assist in implementation and support of systems and technologies deployed to physicians and physician offices.
  • You will assist in testing physician-related systems for facility-specific requirements.
  • Proactively round in the facility and physician practices to ensure physician support needs are identified and addressed
  • Coordinate physician and physician office service requests and incident resolutions through the Division Service Desk.
  • You will monitor and communicate trends and issues that may affect administration/physician relationships.
  • Provide timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.
  • Collect, validate, and appropriately route documentation to support system access, confidentiality, information protection and security compliance.
  • You will conduct or assist with access reviews and audits.
  • Contribute to division and facility strategic planning with regard physician product lines.
  • Provide on-call support as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

TRAINING:

  • Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows.
  • Develop, maintain and customize educational material for new HCA IT&S solutions and application enhancements to reflect facility or physician-specific needs.

CUSTOMER SERVICE:

  • Partner with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions
  • Effectively communicates with customers, maintaining positive body language with confidence and patience.
  • Follow up, post issue resolution, to complete customer service cycle
  • Seek feedback through customer interaction to identify areas of improvement

Education:

    • College graduate or advanced course studies or related experience with a minimum of 3 years previous experience in healthcare related field preferred.

    ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

    HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

    "Good people beget good people."- Dr. Thomas Frist, Sr.
    HCA Healthcare Co-Founder

    We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Provider Solutions Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


    Tulane Medical Center

    New Orleans , LA