Medical Office Assistant
Tulane University New Orleans, LA Full-time Health Care Provider
Posted on March 11, 2023
The Early Psychosis Intervention Clinic-New Orleans (EPIC-NOLA) is a first-episode psychosis program that is providing coordinated specialty care clinical services to those with emerging severe mental illness. EPIC-NOLA has established Louisiana’s only early psychosis intervention service by providing gold-standard clinical care and establishing a robust community psychosis early detection program (CALM-Clear Answers to Louisiana Mental Health). EPIC-NOLA serves over 170 patients and their families, provides consultation with the State of Louisiana in first-episode psychosis practices, is active in training of future physician and mental health clinicians, and has academic pursuits such as contribution to the literature on psychosis through publications and by involvement in National Institute of Mental Health research.
The Early Psychosis Intervention Clinic EPIC-NOLA is seeking a Medical Office Assistant who will be responsible for performing a variety of clinical and administrative functions. Clinical duties include, but are not limited to triaging patients, collecting medical information, recording vital signs (blood pressure, pulse and weight), assisting providers during visits. Prior authorization responsibilities include accurately obtaining all necessary documentation and additional information necessary for completion of the prior authorization process for services to proceed and medication to be secured. This position will act as a catalyst for the clinical team in ensuring the execution of services and securing of specialty medications for patients by securing the necessary authorizations for prescribed treatment regimens. Clear, concise in-person and telephone communication will be vital in establishing and maintaining collaborative relationships with patients, families, physicians, staff, management, and insurance carriers. Additional responsibilities will include working with the clinical team to schedule patient appointments, fax and scan documents, pre-certifying services, procedures, and specialty medications, and maintaining stock rooms and the physical environment of the exam room. The Medical Office Assistant will serve as floater between clerical and clinical staff as needed for the EPIC-NOLA Clinic.