Patient Representative, Hematology
The Patient Representative for the Louisiana Center for Bleeding & Clotting Disorders functions as the Patient Liaison, providing an avenue of communication between patients, referring physicians clinic contacts, and clinic physicians/providers. The Patient Representative ensures timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assess insurance status; arranges reminder calls for patients and coordinates patient scheduling for the clinic; provides necessary office files, requests outside medical records, and coordinates release of medical records; ensures emergency phone calls are directed to the appropriate physician and nurse immediately; participates in patient satisfaction, quality of care, and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The patient representative is also responsible for verifying insurance and collecting co-pays. Working collaboratively in a team environment is a crucial element of this position.